Intro to New Technology- Krishna Patel

A new technology that allows businesses and customers to better communicate is called Slack. Slack is a website and desktop app that enables a business to communicate in open channels regarding a project, topic, file, etc. Channels can be open to everyone within the business or private between two or more people.

While this technology can be maximized for internal use, especially between various departments within a business, it may also be used to bridge communication between businesses. During on-boarding, Slack asks you to create a “Team”. A founder of a mobile application (customer) needing to communicate with app developers would be an example of a potential team on Slack. Through Slack, the developers can send files, bits of code, updates, etc. to the customer. Constant communication is essential between the team members as the customer may have a deadline to launch the app or product. The customer is also paying the developers and therefore will want to make sure the end-product meets his/her standards. The developers would add changes and updates to the application to better suit the needs of the customer and the customer would respond positively or negatively. They could then engage in a discussion and sort out any issues via chatting. Due to the nature of work, communication becomes key between the business and customer.

Slack functions similarly to GroupMe, which is used for personal use between friends, teammates, or group members. One simply creates a group chat and begins chatting away. However, Slack operates in a business-to-business space that can be used internally or externally. Slack works well in this space because it allows for fast-paced conversation in real-time while integrating Google, Dropbox, etc. to ease the file-sharing process. This ease of communication ultimately helps streamline business processes while establishing successful business relationships.