When you mention the utility name of ComEd people would immediately say "I hate them!", "customer service is horrible", "there slow in restoring our lights." and I can continue with more complaints I've heard from people. After many years of backlash due to the poor infrastructure ComEd made changes and listened to there customers.
In 2012, ComEd launched an interactive online outage map and a new mobile app for smart phones. The map allow customers to see the area effected by an outrages as well an estimate of restoration times. In turn, the app allows you to manage your account and report outages. ComEd also utilize Facebook to inform the customers of weather conditions, company events and safety tips.
There are programs such as ComEd Energy Efficiency that provides you with ways to save money which includes, assessments of your home, in- store discounts on Energy Star products, appliance rebates, and recycling of your old fridge or freezer.
We receive the quarter newsletter, and there are many accolades from customers that have thanked ComEd by posting how appreciative they've been to witness all the enhancements the company has made. The major improvement was customer service and the change was so impactful because we listened.
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